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These Terms of Service ("Terms") govern the use of domain registration, hosting, email, and related services provided by W qube ("we", "us", "our"). By accessing or using our services, you agree to be bound by these Terms, our Acceptable Use Policy (AUP), and our Privacy Policy.
Accounts are activated only after receipt of payment and successful fraud screening by us and/or our authorised payment partners.
Customers must provide a valid email address not associated with any hosted or registered domain under the account. This email address will be used for all official communication, including billing, technical notices, and abuse alerts.
Customers are responsible for ensuring that all contact details—including email address and phone/mobile number—remain accurate and up to date. W qube is not responsible for service disruption or domain loss caused by outdated or incorrect contact information.
Providing false or misleading information may result in suspension or termination without notice.
All services must be used only for lawful purposes and in compliance with applicable laws and regulations.
Customers agree to indemnify and hold W qube harmless from claims, damages, losses, or liabilities arising from misuse of services or violation of third-party rights.
Copyright and trademark infringement, sale of counterfeit goods, or distribution of pirated content is strictly prohibited. Repeated or serious violations may result in permanent termination.
Shared and Unlimited Hosting plans may not be used for data storage, file sharing, backups, or desktop applications. Remote database access is not permitted on Shared Hosting plans.
A detailed list of prohibited content, scripts, and activities is defined in the Acceptable Use Policy and forms an integral part of these Terms.
Our unlimited hosting plans are designed to let your website run smoothly without worrying about disk space or bandwidth. You can focus on your website—your hosting will handle the rest.
However, “unlimited” does not mean you can use unlimited server resources. Websites that use too much CPU, memory, or other server resources—and affect the performance of other websites—may be asked to upgrade to a higher plan like a VPS or dedicated server.
Unlimited hosting is meant strictly for hosting active websites and their associated content. It must not be used for storing large backups, personal files, unrelated data, file sharing, hosting large downloads, or running resource-heavy applications.
It has become common for users to store backups of existing websites, personal files, and other non-website data on hosting servers. Such usage is not permitted, as hosting space is not intended to function as a backup or file storage system. Any activity that consumes excessive server resources or negatively impacts other users on the shared environment is strictly prohibited.
Even if you have space, there is a limit to the total number of files and folders your account can hold. Too many files can affect server performance.
We may ask you to clean up or optimize your files, temporarily suspend your account, or suggest an upgrade if your usage goes beyond acceptable limits.
Unlimited email accounts provided under Unlimited Shared Hosting plans do not mean unlimited email usage.
Each email account has a fixed mailbox size limit, and there are also limits on:
These limits help ensure reliable service for all users.
Email services are meant only for normal personal or business communication related to your website. Sending bulk emails, promotional emails, newsletters, or spam is not allowed unless we have given written approval.
Free email accounts do not include technical support. We do not provide help with email setup issues, recovery of deleted emails, or restoring lost mail data beyond basic service availability.
If email usage exceeds acceptable limits, W qube may take necessary action such as restricting email access, temporarily suspending services, or asking you to upgrade to a higher plan.
W qube enforces a strict zero-tolerance policy toward spam, bulk emailing, unsolicited messaging, and related abusive practices.
Purchased lists, rented lists, safe lists, or list selling are prohibited. Accounts involved in spam or resulting in IP blacklisting may be suspended or terminated immediately.
Email services are provided for personal or legitimate business use only. Customers are responsible for all misuse of email accounts under their control.
All services are billed in advance and on a recurring basis unless otherwise stated in writing.
Customers are responsible for maintaining valid payment information and ensuring timely payment of invoices. Failure to pay may result in suspension or termination.
Domain renewal notices are provided as a courtesy only. All domain registrations and renewals are final and non-refundable.
W qube reserves the right to revise pricing, billing cycles, or service charges at any time.
Customers are solely responsible for maintaining independent backups of all files, databases, and emails. W qube is not responsible for data loss or corruption under any circumstances.
Shared hosting accounts are subject to fair usage limits, including but not limited to CPU, RAM, IO, EP, NPROC, inode, email, and database restrictions as per the selected plan.
Activities such as long-running processes, excessive cron jobs, resource-intensive queries, file-sharing, torrent usage, gaming servers, and unauthorised daemons are prohibited on shared servers.
Multiple or recurring log files generated by applications, scripts, or plugins can consume excessive inodes (file and directory count). Customers are responsible for periodically auditing their hosting accounts and removing unnecessary, outdated, or unused log files to remain within inode limits and maintain optimal server performance.
Certain PHP functions considered insecure may be disabled on shared hosting environments. Customers requiring such functions must upgrade to VPS or dedicated servers.
W qube reserves the right to suspend or terminate services at any time for violation of these Terms or the AUP.
Cancellation requests must be submitted via email for identity verification and confirmation that all data may be permanently deleted.
A 7-day money-back guarantee applies only to first-time Shared Hosting and VPS customers. Domains, taxes, third-party licenses, setup fees, and violations of these Terms are excluded from refunds.
W qube systems may be monitored for security, abuse prevention, and compliance purposes. Use of services constitutes consent to such monitoring.
W qube acts solely as a service provider and is not the publisher of customer content. Customers bear full responsibility for hosted content.
Content that exploits, harms, or endangers minors is strictly prohibited. Violations will result in immediate termination and reporting to law enforcement agencies.
Customers agree to defend, indemnify, and hold W qube harmless from any claims, damages, losses, or expenses arising from use of services, infringement of third-party rights, or violation of these Terms.
Services are provided on an "as-is" and "as-available" basis.
W qube disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
The Company makes no warranties or representations that any Service will be uninterrupted or error-free.
W qube may disclose customer information to law enforcement agencies upon lawful request and will cooperate fully with investigations.
W qube reserves the right to modify these Terms at any time. Continued use of services constitutes acceptance of revised Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Jurisdiction for all disputes shall be Ernakulam, Kochi only.
If a company name is provided during registration, the company shall be deemed the legal owner of the account, domains, and services. Individuals listed shall be treated as authorised contacts only.
In case of loss of access to the registered email address, valid company documentation and Aadhaar e-KYC of the owner/partner may be required to restore access.
W qube shall not be liable for disputes between individuals and companies regarding account ownership.
Hosting servers provided by W qube are not intended for storing video or audio files, or for hosting streaming content. Customers must not use their hosting accounts for:
Such usage can impact server performance for other users and may result in account suspension, termination, or a recommendation to upgrade to a VPS or Dedicated Server designed for media content.
While W qube strives to provide reliable hosting services, occasional downtime may occur due to maintenance, technical issues, or other unforeseen circumstances.